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Refund Policy

Last Updated: January 2025

At lotusmindnetwork.com, we are committed to providing high-quality services and ensuring customer satisfaction. This Refund Policy outlines our procedures for refunds, cancellations, and returns for our services.

1. Refund Eligibility

Refunds are available for purchased services under the following conditions:

1.1 Service Completion Issues

• Service not delivered as described in the service agreement
• Significant quality issues that were not addressed after a reasonable attempt
• Failure to meet agreed-upon deadlines without prior communication
• Technical issues that prevent service delivery

1.2 Cancellation

• Service cancelled within 24 hours of purchase (before work begins)
• Service cancelled within the first 48 hours if no materials have been created
• Mutual agreement between lotusmindnetwork.com and the client

2. Non-Refundable Situations

The following situations are generally not eligible for refunds:

• Services completed as agreed and delivered to the client
• Change of mind after service work has begun
• Dissatisfaction with creative choices without allowing reasonable revisions
• Third-party costs (licenses, external services) already incurred
• Services purchased more than 90 days ago
• Downloaded digital content after delivery

3. Refund Request Process

To request a refund, please follow these steps:

Step 1: Contact Us

Send an email to support@lotusmindnetwork.com with:

• Your order or transaction number
• Reason for refund request
• Date of purchase
• Supporting documentation (if applicable)

Step 2: Review Process

We will review your refund request within 5-7 business days. During this time, we may contact you for additional information or to discuss potential solutions.

Step 3: Resolution

If your refund is approved:

• Refunds will be processed to the original payment method
• Processing time: 7-14 business days
• You will receive email confirmation once the refund is processed

4. Partial Refunds

In some cases, we may offer partial refunds:

• When a service is partially completed
• When only certain components of a service are unsatisfactory
• When third-party costs have already been incurred
• Pro-rated refunds based on work completed

5. Service Cancellation Policy

Clients may cancel service agreements under the following terms:

5.1 Cancellation Timeframes

• Within 24 hours: Full refund if no work has begun
• 24-48 hours: Refund minus administrative fee (10%) if minimal work completed
• After 48 hours: Project-specific terms apply based on work completed

5.2 Cancellation Fees

If work has already commenced, cancellation may be subject to:

• Charges for completed work
• Third-party costs incurred
• Administrative processing fees

6. Subscription and Recurring Services

For subscription-based or recurring services:

• Cancellations must be requested at least 7 days before the next billing cycle
• Refunds for current billing period are pro-rated based on unused time
• Past billing periods are non-refundable
• All services remain active until the end of the current billing period

7. Chargebacks

If you initiate a chargeback with your payment provider, we will:

• Investigate the claim thoroughly
• Provide relevant documentation to the payment provider
• Reserve the right to dispute invalid chargebacks
• Terminate your account if chargeback is determined to be fraudulent

8. Processing Times

Refund processing times vary by payment method:

• Credit/Debit Cards: 7-14 business days
• Bank Transfers: 5-10 business days
• PayPal: 3-7 business days
• Digital Wallets: 5-10 business days

9. Contact and Support

If you have questions about this Refund Policy or need assistance with a refund request, please contact our support team:

• Email: support@lotusmindnetwork.com
• Phone: +60 3-2161 8888
• Response Time: Within 48 hours on business days

10. Dispute Resolution

If you are not satisfied with our resolution of your refund request, you may:

• Request escalation to a senior customer service representative
• Contact consumer protection agencies in your jurisdiction
• Seek mediation through alternative dispute resolution services

11. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after policy changes constitutes acceptance of the updated policy.

12. Governing Law

This Refund Policy is governed by the laws of Malaysia. Any disputes arising from this policy shall be resolved in accordance with Malaysian law and the jurisdiction of Malaysian courts.

Thank you for choosing lotusmindnetwork.com. We appreciate your business and are committed to providing you with excellent service.